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The sale of product by Internet are subject to the law (D. Lgs. 22/05/1999 n.185) which regulates the matter of remote contracts, i.e. contract performed out of commercial shops.
This rule sanction the right of recession, i.e. gives to the consumer the possibility to return the article purchased and to obtain the reimbursement of the purchase cost.
This right is reserved to natural person ( consumers) , therefore cannot be exercised by legal and natural persons which are acting for purpose concerning the professional activity they are carrying on .
The consumer has the right to back out of any contracts, without penalty and without clarifying the reason, within max 10 works days from purchase date.
The return right shall be deemed correctly exercised once the following conditions have been fully met:
- This right applies to product purchased in its integrity;
- The products must be returned complete: exercising the return right partially it’ s not possible;
- Products must be returned integral, in their original box and with adequate external packaging;
- Delivery expenses will not be refunded and are at the consumer's expenses.
The right of withdrawal is consented on condition that:
- the product and the original outside/inside box are substantially integral;
- the product is not damaged:
- any bottles will be not missing.
In the event that your return does not comply with this terms and conditions, you will not be entitled to any refund of sums already paid to Coppa d’ Oro; if the above requisitions are not satisfied, the products will be rejected and returned to sender with transport costs at his charge.
The right of withdrawal must be exercised by the Customer by posting of registered letter with advice of delivery with own signature to Vini Coppa d’ Oro S.C.A., S.S. 16, Km. 618 Loc. Quercia S. Lorenzo, 71100 Foggia within the period of 10 (ten) working days from receipt of merchandise. All personal detaild must be specified, such as first name, last name, address, phone number, e-mail, order number, products you are returning and bank details.
Notification can be sent, within the same time period, even by e-mail at
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or fax ( + 39 0881 290011), as long as confirmed by registered letter with advice of delivery following sending of the e-mail or facsimile.
All returned merchandise (which must be perfectly intact and accompanied by the original packaging) must be authorised by the Coppa d’ Oro Customer Service who will issue a Return Merchandise Authorisation number (RMA). Upon receipt of the RMA number by e-mail, the Customer can mail the merchandise within the next 15 (fifteen) days.
Once the merchandise has been received (and the contents inspected for integrity) Coppa d’ Oro will proceed, as quickly as possible, with crediting the Customer with the cost of the merchandise (as specified on invoice) and withholding, if necessary, any shipping costs incurred which will be irrevocably charged to the Customer. Coppa d’Oro reserves the right to reject the merchandise sent without following this procedure. Please highlight the Return Merchandise Authorisation number (RMA) on the packet and return it to Vini Coppa d’ Oro S.C.A., S.S. 16, Km. 618 Loc. Quercia S. Lorenzo, 71100 Foggia.
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